Hi again, I’m Kharen — an eCommerce Services Provider with experience in Amazon FBA, customer service leadership, and operations support.

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For the past 3 years, I supported a U.S.-based company managing multiple health supplement brands across Amazon and their website. As part of the pioneer remote team, I wore many hats — from handling buyer messages, VOTC issues, and negative reviews, to overseeing team performance, streamlining workflows, resolving order concerns, and improving the overall customer experience.

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I also supported backend operations such as SOP creation, reporting, A+ content review, and product and competitor research — always with the goal of helping the team stay aligned and the service consistent.

Before entering eCommerce, I spent 8 years in the pharmaceutical industry supporting oncology products. That experience taught me the importance of clarity, accuracy, urgency, and relationship-building — values I continue to bring into every project.

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I enjoy working with brands that genuinely value their customers and their team — offering service that’s consistent, meaningful, and built on long-term trust.