Customer Support (Amazon, Walmart, & Website)

• Responding to buyer messages and product Q&A

• Handling returns, refunds, cancellations, and subscriptions

• Monitoring VOTC, negative reviews, and seller feedback

• Providing email support for order and account-related concerns

• Maintaining a customer-first, brand-aligned tone across all channels

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Order Processing & Fulfillment Tracking

• Processing Amazon MCF, Walmart, and website orders

• Tracking delayed or failed shipments and initiating reshipments

• Canceling duplicate or suspicious orders to minimize refund risks

• Ensuring timely updates to customers on order-related issues

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Backend Operations & Systems Support

• Creating and updating SOPs, trackers, and team workflows

• Managing issue logs, chargeback documentation, and CS Hub systems

• Organizing shared folders, reports, and Basecamp task lists

• Supporting operational clarity across customer service touchpoints

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Listing Review & Research Assistance

• Reviewing A+ content and product listing consistency across SKUs

• Assisting with basic keyword checks using Helium 10

• Conducting competitor advantage analysis and internal research

• Supporting product positioning and backend content quality

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